Shipping and Returns

Elraco Distributors is operating as an Online Hardware Store, hardware.net.au and can arrange delivery to you, from our South Australian warehouse.

 

Freight is charged at a flat rate to areas of Australia, with many freight charges being subsidised by Elraco. These charges will be charged once per order, with the freight cost of any back orders sent, being the responsibily of Elraco Distributors.

 

Freight is sent via Star Track, Australia Post and local courier companies. Because of restrictions on some products (corrosive, flammable, explosive) we may not be able to deliver to some areas.

Freight charges will automatically be charged once to every order in the following manner.

South Australia

$6.60 freight charge for all Metropolitan customers

$8.80 for Outer Metropolitan customers

$13.20 for Country customers
Please Note : Bulky items may incur an extra charge to some country and island areas. We will notify you

 

Australian Capital Territory

A $18.70 freight charge for all orders.

 

New South Wales

A $18.70 freight charge for all orders.

Please Note : Bulky items may incur an extra charge to some country and island areas. We will notify you

 

Victoria

A $18.70 freight charge for all orders.


Queensland

A $18.70 freight charge for Brisbane and surounding areas
A $20.90 freight charge for Rockhampton and surounding areas
A $22.00 freight charge for Mackay and surounding areas
A $24.00 freight charge for Townsville and surounding areas and $26.40 for Cairns and surounding areas.
Please Note : Bulky items may incur an extra charge to some country and island areas. We will notify you


Tasmania

A $20.90 freight charge for all orders
Please Note : Bulky items may incur an extra charge to some country and island areas. We will notify you


Western Australia

A $18.70 freight charge for Perth and surounding areas
A $20.90 freight charge for Geraldon and surounding areas
A $22.00 freight charge for Carnarvon and surounding areas
A $24.20 freight charge for Karatha and surounding areas and $26.40 for Broome and surounding areas

Please Note : Bulky items may incur an extra charge to some country and island areas. We will notify you


Northern Territory

A $18.70 freight charge for Alice Springs.
A $24.20 freight charge for Darwin

Please Note : Bulky items may incur an extra charge to some country and island areas. We will notify you

 

 


Some smaller shipments may be charged at a lesser rate

Deliveries to some towns, islands and stations, may incure a delivery surcharge. 

We are not shipping to any overseas addresses

 

Returns

We want you to be 100% happy with your purchase from Elraco Distributors and if the condition of the product isn't what was promised, we'll fix it for you. Please make sure you contact us with in 7 days of accepting delivery.

If you have received a product from Elraco Distributors and have changed your mind and do not wish to keep it, then send it back to us, unused and in it's original packaging.

Returning items to Elraco Distributors will be at the expense of the customer.

Please include a copy of your invoice, so we know who the parcel is from and the credit appropriately. Any refund of the purchase price of the returned product will exclude delivery charges.

Elraco Distributors will email you of any long delays in the processing of any item ordered.
Elraco Distributors online orders will only be delivered on working days.
Elraco Distributors always attemps to deliver to customers with in the stated delivery time frame but cannot take responsibility for circumstances beyond their control that hinder or delay the order. If you have not received your order after 5 days, please email us so we can follow it up

 


Prices listed on the website include GST

 

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